bhagoo's Privacy Policy
bhagoo is fully committed to protecting your personal information — your privacy is safeguarded through SSL encryption and a transparent data policy.
1 Introduction and Scope
bhagoo ("we", "our", or "platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy explains what information we collect when you use the bhagoo website, register, or use our services, how we use that information, and how we keep it secure.
This policy applies to all users — both registered members and visitors who simply browse the website. Continuing to use our services means you have read and agreed to the terms of this privacy policy.
2 What Information We Collect
bhagoo collects information from various sources. The categories of information collected are described below:
2.1 Personal Identity Information
Information you provide at the time of registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport details (for KYC verification)
2.2 Financial Transaction Information
Information collected during deposit and withdrawal processes, such as transaction details made through bKash, Nagad, or Rocket. We do not store full PINs or passwords.
2.3 Technical and Usage Information
- IP address and device information
- Browser type and operating system
- Pages visited on the website and session duration
- Data collected through cookies and similar tracking technologies
2.4 Communication Information
When you contact our customer support team via live chat or email, the details of that conversation may be stored for the purpose of improving service quality and resolving disputes.
3 Purpose of Using Information
The information collected is used for the following purposes:
- Creating, verifying, and managing accounts
- Processing financial transactions and keeping deposits and withdrawals secure
- Managing bonuses and promotional offers, such as the 150% first-deposit bonus
- Complying with responsible gaming policies and ensuring user protection when needed
- Conducting necessary checks to prevent fraud and money laundering
- Identifying and resolving technical issues on the platform
- Improving the service and enhancing the user experience
- Meeting legal and regulatory obligations
- Providing Bengali-language customer support (24/7 live chat)
4 Cookies and Tracking Technologies
Cookies are used on the bhagoo website. Cookies are small text files stored in your browser that help improve your browsing experience.
4.1 Essential Cookies
These cookies are necessary for the basic functioning of the website — such as maintaining login sessions, ensuring security, and protecting financial transactions. These cookies cannot be disabled.
4.2 Analytical Cookies
These cookies are used to analyse visit statistics for website pages. Through them we can understand which sections are used most and where the service needs improvement.
4.3 Preference Cookies
These cookies are used to store language preferences, display settings, and other customisation information.
You can control or delete cookies from your browser settings, though doing so may affect some website functions.
5 Information Sharing and Disclosure
bhagoo does not sell your personal information to third parties or transfer it for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processing: Information required to complete transactions through bKash, Nagad, or Rocket is shared with the relevant payment partners.
- Legal Obligations: Information may be provided in response to court orders, regulatory authority directives, or lawful requests from law enforcement agencies.
- Fraud Prevention: Relevant information may be verified for the purpose of preventing fraud, money laundering, or other unlawful activities.
- Technology Service Providers: Technology partners engaged to operate the website and provide customer support may have access to limited information under strict confidentiality agreements.
Outside the circumstances described above, your information will not be shared with any third party without your consent.
6 Information Security Measures
bhagoo uses industry-standard technology and practices to protect your information. Our security framework includes:
- SSL/TLS encryption — all data transferred between the website and the user is encrypted
- Password hashing — stored passwords can never be read directly
- Two-Factor Authentication option
- Regular security audits and vulnerability testing
- Limited access policy — only authorised staff can access information
- Automatic detection of suspicious transactions or login attempts
7 Data Retention Period
bhagoo retains your personal information only for as long as necessary or legally required. As a general rule:
- Information for active accounts is retained for the duration the account is in operation.
- Even after an account is closed or deactivated, financial records, KYC documents, and transaction history may be retained in accordance with regulatory and legal requirements.
- Analytical data may be kept in aggregated form for the long term without personally identifiable information.
Information that is no longer needed or has no legal obligation attached is securely deleted or anonymised.
8 Your Information Rights
As a bhagoo user, you have the following rights over your own information:
8.1 Right to Access
You can request to know what information we hold about you. We will inform you within a set timeframe.
8.2 Right to Rectification
If there is incorrect information in your account, you can ask us to correct it. Accurate information will be updated.
8.3 Right to Erasure
In certain circumstances — such as when closing your account — you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Restrict Processing
In certain cases you can request that the processing of your information be restricted. For example, if you dispute the accuracy of the information.
8.5 Right to Opt Out of Marketing Communications
You can withdraw from promotional emails or messages at any time. This does not apply to messages related to the management of your account.
9 Protection of Minors
bhagoo strictly does not provide services to anyone under the age of 21. Age is verified at registration and identity documents are checked when required.
If it is confirmed that an account is being operated by a person under the age of 21, that account will be closed immediately and the information collected will be deleted.
Parents and guardians are requested to monitor children's device usage and contact us if they have any concerns.
10 International Data Transfers
bhagoo's servers and data processing infrastructure may operate in various locations. Your information may be transferred to and processed on servers located outside Bangladesh.
For such transfers we ensure that adequate data protection measures are in place — such as contractual safeguards or adherence to applicable data protection standards. Ensuring the privacy and security of your information is our primary responsibility.
11 Changes to the Privacy Policy
This privacy policy may be updated from time to time in light of business changes, the addition of new services, or legal requirements.
When significant changes are made:
- The updated date will be noted on this page.
- Registered members may be notified by email or through live chat.
- For significant changes, new consent may be required.
Continuing to use the service after changes have been made will be taken to mean that you have accepted the updated policy.
12 Contact Us
If you have any questions about this privacy policy or wish to exercise your information rights, please contact us through any of the following channels:
For more information, please read our Terms and Conditions and Responsible Gaming pages.